Return Policy

Return, Replacement & Restocking Policy – KeyBlanks.ca

We take pride in providing quality products and service. To avoid any misunderstandings, please review our policy before making your purchase.

Returning by Mail

• All returns must first be confirmed by email at info@keyblanks.ca Do not send anything back without prior authorization.
• Returned items must be shipped using insured, prepaid shipping with tracking.
• Please include in your package:
  • Your full name
  • Your order number
    

• Customers are responsible for ensuring the package arrives safely. We are not responsible for lost or damaged shipments.

General Returns

• All returns must be approved in advance. Please email us at info@keyblanks.ca before sending anything back.
• Returns are accepted within 14 business days of receiving your order.
• All returns will be issued as store credit only. No refunds will be provided.
• Customers are responsible for return shipping costs.
• If you would like us to provide a return shipping label, a flat fee of $25 will be deducted from your store credit.

Non-Refundable Items

The following items are non-refundable and cannot be returned:

• Key machines
• Tools and accessories
• Sale or clearance items (final sale)
• Opened packages or used products

Condition of Returned Items

• All returned items must be unopened, unused, and in their original packaging.
• If a returned item is found to be in a condition that cannot be restocked, the customer may choose to have the item shipped back to them.
• In this case, the customer will be responsible for the return shipping cost.
• No refund or store credit will be issued for items that cannot be restocked.

Missing Items

• To ensure accuracy, all orders are counted and verified by two KeyBlanks.ca warehouse personnel before shipment.
• Please confirm your order upon delivery.
• Any discrepancies with items or quantities must be reported within 24 hours of delivery.
• Claims made after this timeframe will not be honored.

Replacements

• If the item is in new condition and in its original packaging, you may exchange it for another item of equal value.
• Shipping and handling charges may apply.
• Shipping charges for all replacements must be prepaid and insured by the customer.
• Customers are responsible for any loss or damage to products during shipment.

Restocking Fee

• All returned items are subject to a 15% restocking fee, which will be deducted from your store credit.
• Original shipping and handling fees from the initial order are non-refundable.

 

Store Credit Processing

• Once your return is received and inspected, your store credit will be applied to your account.
• Please allow up to 7 business days for processing after the return has been delivered to our warehouse.